Terms & Conditions

Please read the following carefully as it covers the use of this site.

Ordering

You can buy products from us online or by telephone. Soon after an order is placed, you will receive a WorldPay email confirmation for the transaction amount. This means your bank has authorised the transaction, but does not guarantee our acceptance of the order. On our acceptance, we will send you an email confirmation once the goods have been despatched.

Payment

You can pay by Visa, MasterCard, Switch, Solo or Delta. All transactions are processed using WorldPay secure servers. The prices displayed on our website are in UK Pounds Sterling and include VAT. We cannot accept payment in other currencies.

Visa Credit payments supported by WorldPay Visa Debit payments supported by WorldPay Visa Electron payments supported by WorldPay Mastercard payments supported by WorldPay Maestro payments supported by WorldPay Solo payments supported by WorldPay Powered By WorldPay

Delivery

We aim to deliver within the UK in around 1 to 2 working days. We will not be held liable for any loss caused to you by late delivery. Please contact us as soon as possible if your item doesn't arrive when expected, and we will investigate.

Your order will be sent by Royal Mail First Class Post using the Recorded Signed Forâ„¢ delivery service. This service requires a signature, so please ensure that there is someone present to receive the delivery. Saturdays). However, this is not a guaranteed next day service.

Cancellation

You may cancel your order within 7 days of our accepting your order or within 7 days of receipt of goods for a full refund. Refunds are made to the credit/debit card account used to purchase the returned items. We do not offer cash refunds. We cannot replace any item after this time unless it becomes faulty.

We cannot refund any monies until products are returned to us.

Returns

Please send returned goods to:

Returns Department
Hot Ideas Limited
130 Walham Green Court
Moore Park Road
Fulham
London
SW6 2DG

We recommend that you use a recorded delivery service.

Guarantee

All Hot Ideas products are guaranteed for one year from the date of receipt and will be replaced or refunded if found to be defective.

General

These terms and conditions are governed by the laws of England and Wales, but do not affect your statutory rights. When placing an order with Hot Ideas Limited, you are making an offer to purchase the goods contained within that order. We reserve the right to accept or decline that offer.

We do our utmost to ensure that the prices displayed on our website are correct. However we reserve the right to validate those prices before we process and accept your order.

We will not accept liability for any errors in the description of goods on the website, and can change those descriptions at any time. We will however do our utmost to correct any problems as soon as we become aware of them.

Hot Ideas Limited can only be held liable for loss up to the cost of the products purchased. We will not be responsible for any losses resulting from your use, or your inability to use our website.

We do not guarantee that our website is free from viruses or other infecting programmes however we have made every effort to ensure your online safety.

You may view and print out our pages for the sole purpose of buying a product or products. The copyright belongs to Hot Ideas Limited. You may not use pictures, logos, graphics, text or descriptions on our site for any other use.