Help

Are Hot ideas products available elsewhere?

Hot Ideas products can be found in many mail order, retail and internet outlets. Contact us for details of your nearest stockist.

Do your products conform to European standards?

All Hot Ideas manufactured products conform to the relevant European Safety standards and are all qualified to carry the CE mark.

For how long are products guaranteed?

All products on this web site are guaranteed for 1 year from date of receipt and will be replaced or refunded if faulty. This does not affect your statutory rights.

My product is faulty and falls within the guarantee period, how do I return it?

Please return the product along with a description of the fault and your proof of purchase (you will need to indicate your WorldPay Transaction ID) to:

Ideas Limited
130 Walham Green Court
Moore Park Road
Fulham
London
SW6 2DG

We cannot accept returns without a proof of purchase.

I don't like giving my card details over the internet, can I pay by cheque?

Our site uses industry standard Secure Sockets Layer (SSL) 128-bit technology to provide encryption of personal information such as your name, address and credit card details. In this way, information passed between your computer and us cannot be read in the unlikely event of someone intercepting it. Furthermore, we use WorldPay secure credit card processing system to accept payments from this website. When entering your card details you will be transferred to WorldPay's secure payment site to ensure the safety of your details.

You may also pay by cheque made in Pounds Sterling to HOT IDEAS LIMITED and sent along with your order details (which can be printed from the 'checkout' page). Please allow 7-10 days for postage and cheque clearance.

What credit/debit cards do you accept?

We accept the following credit and debit cards via our secure payment system:

Visa Credit payments supported by WorldPay Visa Debit payments supported by WorldPay Visa Electron payments supported by WorldPay Mastercard payments supported by WorldPay Maestro payments supported by WorldPay Solo payments supported by WorldPay Powered By WorldPay

We also accept payment by cheque in Pounds Sterling made payable to HOT IDEAS LIMITED.

How long will my order take to arrive?

We aim to deliver all internet orders by recorded delivery within 1-2 days of receipt of order for the UK. If you have not yet received your order, please contact us quoting your WorldPay transaction ID (sent to you via email on completion of your purchase).

I've changed my mind! Can I cancel my order?

You may cancel your order within 7 days of our accepting your order or within 7 days of receipt of goods for a full refund. Refunds are made to the credit/debit card account used to purchase the returned items. We do not offer cash refunds. We cannot replace any item after this time unless it becomes faulty. Please send returned goods to:

Hot Ideas Limited
130 Walham Green Court
Moore Park Road
Fulham
London
SW6 2DG

We reccommend using a registered postal service in order to do this.

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